Communication Excellence

 

Transform workplace relationships and outcomes through enhanced communication skills. Whether managing challenging conversations, improving team dynamics, or preparing for crucial negotiations, this program develops your ability to communicate with clarity, purpose, and impact.

 

Key Focus Areas:

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• Understanding personal communication styles and preferences

• Reading and adapting to others' communication needs

• Mastering difficult conversations with confidence

• Developing influence in all directions (managing up, down, and across)

• Real-time practice through situational role-play

• Preparing for high-stakes negotiations

• Building rapport and trust through conscious communication

 

The training integrates proven frameworks including:

 

• Transactional Analysis and Ego States

• Active listening techniques

• Strategic questioning and coaching approaches

• Behavioural psychology insights

• Language pattern awareness

• Conflict resolution strategies